Closing Your Sankra Casino Account and Balance

How to Close Your Sankra Account

We only close an account after you contact our support team through live chat or email and confirm that you want the account shut down. At Sankra Casino Online, that request is processed once your balance reads zero and there is no pending withdrawal request still open on the account — both conditions apply every time, regardless of why you are leaving, because an account cannot sit closed while money is still owed either way.

If funds are still sitting in your balance when you send the request, that remaining balance is voided rather than paid out, so we recommend withdrawing everything first through your usual payment method. Withdrawals are processed within 3 business days of the request by our finance department, which works 06:00-17:00 GMT, Monday to Friday, and we accept up to 3 pending withdrawal requests on an account at any one time.

Bonus balance on closure

An active bonus balance follows the same logic as an early withdrawal: if wagering has not been completed yet, the bonus balance and any winnings it produced are voided the moment the account closes. Deposit boosts of up to 100%, covered in full on our bonus page, only convert to real money once their wagering conditions have been met, so closing the account before that point forfeits what is left of the offer.

What Happens to Your Balance After Closure

Before requesting closure, it helps to settle open business on the account: deposits must be wagered at least 1x before withdrawal, and if that rollover is not met, winnings may be cancelled and a fee is kept instead — 10% of your last deposit, with a minimum of 0.50 GBP, or 15% if you deposited by bank card or bank transfer. Refunds are generally unavailable once a deposit or its bonus has been used to bet, and any such request must be made within 24 hours of the transaction, with a response from us within 10 business days.

Accounts left untouched are treated differently from a deliberate closure request. After 180 days without a login, we apply a 5 GBP monthly administration fee, taken from the balance until it reaches zero, so a dormant account can lose everything before anyone files a closure request at all. Separately, identity documents requested from you must arrive within 30 days, or the account may be closed on our side and the related funds forfeited; verification of a complete submission usually takes up to 10 days.

Once we confirm a closure with a zero balance and no pending withdrawal, we treat it as final. Buying, selling or transferring an account to anyone else remains prohibited throughout, and any incorrectly credited amount can still be written off, while an amount wrongly debited from you is refunded within 30 days of detection.

Closure Conditions at a Glance

Several figures decide what happens to your balance when you close your account, from processing windows to the fees that apply to funds left untouched.

Clearing any pending withdrawal and the deposit rollover before you contact us is what keeps your balance intact through closure.