Verifying Your Account at Sankra

Verification at Sankra: Documents and Deadlines

At Sankra online casino, verification confirms that the person playing matches the person who registered, and it must be completed before certain withdrawals are released. We ask for a government-issued ID card, passport or driving licence, together with proof of address such as a utility bill, bank statement or rental agreement. Depending on account activity, we may also request proof that a payment method belongs to you, statements for that method, or evidence of source of wealth or funds. These documents are checked against the full name, date of birth and country provided at registration, so even a minor mismatch can delay the review.

Once documents are requested, they need to reach us within 30 days, otherwise the account may be closed. Review is usually completed within 10 days of full submission, though cases that need extra evidence, such as source of funds, can take longer.

In practice, the fastest path is to upload a clear, full-colour scan of the whole document, including the edges, rather than a cropped or partial photo. An expired passport or a bank statement without a visible address is a common cause of delay rather than outright rejection.

Extra checks we may run

Beyond paperwork, we can carry out a phone call or face verification to match the details on file to the person using the account, particularly when a request follows an unusually large deposit. These checks sit within 5th EU AML Directive standards, with Customer Due Diligence triggered once certain activity thresholds are reached.

What Causes a Verification Rejection

Most rejections trace back to paperwork that doesn't line up: a name on an ID that differs from the registration details, an address document that doesn't match the address on file, or a payment proof that doesn't clearly show the card or wallet used to deposit. Source of wealth or funds requests fail for the same reason when the statement provided doesn't cover the period or account asked for.

We allow one account per person, household address, phone number, email address and IP address; duplicate accounts are closed and any winnings on them are voided, which makes a shared household or device a common reason for a failed check. Two players at the same address, for instance, will have both accounts flagged and closed, with any winnings voided on both. Because registration details such as full name, date of birth, country and phone number are cross-checked against the documents submitted, accuracy from the moment you register through to signing in again later matters as much as the documents themselves.

Closing an account runs on the same logic: a request to support only goes through with a zero balance and no pending withdrawals, otherwise remaining funds are voided, as explained on our closing an account page. Selling, buying or transferring an account to someone else is also prohibited, since it would defeat the same identity checks described above. Proof of payment method ownership ties directly to the deposit and withdrawal methods we support, and the wider safeguards behind these checks are covered on our security page.

Verification Timeline at a Glance

Verification runs on a short list of deadlines, from the moment documents are first requested through to any extra checks we may add on top, and the same 30-day window applies whenever identification is tied to a refund request.

Sending every requested document together, rather than piecemeal, is what keeps a check inside the standard 10-day review window, and it avoids the risk of funds being forfeited once the 30-day deadline passes. Finance-related requests, such as proof that a payment method belongs to you, follow the same 30-day and 10-day markers as identity checks, so it helps to have the right statement ready before you're asked for it. Electronic correspondence about these requests is treated as received within 5 business days, so it pays to check email and spam folders promptly.