Deposits and Withdrawals at Sankra

How Payments Work at Online Casino Sankra

We accept Visa, Mastercard, bank transfer and e-wallets. E-wallet deposits and payouts are lightning-fast, while card and bank transactions take longer because banks process them on their side. We settle every withdrawal within 3 business days of your request.

Withdrawals are paid back to the same method you deposited with wherever possible, though we may pay through a different system. If you funded your account by card, we return up to the total you deposited as a refund to that card. You can hold a maximum of 3 pending withdrawals at once, and our finance department works 06:00–17:00 GMT, Monday to Friday, so requests made at the weekend wait until Monday. You can check the smallest amount that works per method on our minimum deposit page.

Withdrawal limits by VIP level

Your payout limits follow your VIP level, which we set from your activity over the 90 calendar days before each request, including your deposit-to-withdrawal ratio and the bonuses you have received. In GBP, Level 1 allows 500 per day and 7,000 per month, rising through 800 per day and 12,000 per month at Level 3 to 1,500 per day and 20,000 per month at Level 5. Equivalent limits apply in CHF, PLN, HUF, CZK, DKK and CAD.

Deposit Rollover, Fees and Refunds

Before you withdraw, your deposit must be wagered at least 1x. If you request a payout without meeting this, your winnings may be cancelled and we keep a fee of 10% of your last deposit (minimum 0.50 GBP), or 15% if you deposited by bank card or bank transfer.

Refunds are generally not offered, but you can request one within 24 hours of a transaction and we respond within 10 business days. A refund is no longer possible once the deposit or its bonus has been used to bet, and if we ask for ID documents these must reach us within 30 days or the funds are forfeited. You can read how we protect your transactions and data on our security page.

Customer funds are held separately from company money in dedicated client bank accounts and are protected in the event of insolvency. Player-to-player transfers are not permitted. If an account stays inactive for 180 days without a login, a 5 GBP monthly administration fee applies until the balance reaches zero. Minimum and maximum deposit amounts are set at our discretion, and you can see how payments sit alongside everything else in our full overview.

How to Deposit and Withdraw Step by Step

Funding your account and cashing out follows a few clear steps:

1. Choose a method — Visa, Mastercard, bank transfer or an e-wallet; e-wallets clear fastest.
2. Make your deposit; minimum and maximum amounts are set at our discretion per method and currency.
3. Wager your deposit at least 1x, otherwise a withdrawal triggers a 10% fee (15% for card or bank transfer).
4. Request your withdrawal to the same method where possible; card payouts return up to the amount you deposited by card.
5. Wait for processing — within 3 business days, handled 06:00–17:00 GMT Monday to Friday, with a maximum of 3 pending at once.

Your daily and monthly payout caps follow your VIP level: in GBP, limits run from 500 per day and 7,000 per month at Level 1 up to 1,500 and 20,000 at Level 5, with equivalent limits in CHF, PLN, HUF, CZK, DKK and CAD.