Sankra Privacy and Data Protection Policy

Data Protection at Sankra Casino Online

At Sankra Casino Online, we explain exactly what personal information is gathered when you join, how verification works, and how long each check typically takes. Our privacy policy follows GDPR-based standards across every category of data we handle, from registration details to documents used for identity checks.

These categories span everything from sign-up to withdrawal checks, and any requested verification documents must reach us within 30 days or the account may be closed. Verification itself is usually completed within 10 days of full submission, though complex cases can take longer.

How We Use and Share Your Data

We share personal data with payment providers, game providers, fraud prevention agencies, marketing partners and regulators as needed to run your account and settle transactions. Details of the payment methods we work with show which providers may receive your payment information. We may also respond publicly to complaints posted on review sites or forums, as part of keeping our service transparent. Personalised promotions are built from cookies and gameplay analysis, including machine learning, and direct marketing is only sent with your consent.

Verification checks ask for an ID card, passport or driving licence, proof of address, proof of payment method ownership, and evidence of source of wealth or funds. These documents must reach us within 30 days of being requested, and review is usually completed within 10 days of full submission, though complex cases can take longer. We may also carry out a phone call or face verification as an additional check, particularly where account activity or payment patterns require extra confirmation.

Closing Your Account and Data

You can request account closure through support once your balance is zero and no withdrawals are pending; otherwise remaining funds are voided. Registration is restricted to players aged 18 and over, and any winnings from an underage account are cancelled. Advanced SSL encryption and secure payment systems, described on our security page, protect this data throughout, from registration to the moment you close your account.

Account Data Accuracy and Compliance

We apply standards aligned with the 5th EU AML Directive, and Customer Due Diligence checks are triggered once a player's activity crosses set AML thresholds. This means the personal and financial data you provide may be reviewed again if your deposit or withdrawal pattern changes, and additional verification may be requested as part of this process.

Only one account is permitted per person, household address, phone number, email address and IP address; duplicate accounts are closed and any related winnings are voided. This rule protects the accuracy of the personal data held against each player profile, and selling, buying or transferring an account is prohibited under the same policy.

Electronic correspondence relating to your data or account is deemed received within 5 business days of being sent. Incorrect credits to your balance may be written off, while any amount wrongly debited is refunded within 30 days of detection. If you need to update your registered details, please confirm access by signing in to your account to keep your profile current.