Sankra Limits, Time-Outs and Self-Exclusion

Player protection tools at Sankra

Playing at Sankra Casino online comes with two direct controls: self-exclusion and a temporary break. Self-exclusion is requested by email, and once the request reaches us, the account is closed within 24 hours. This closure is account-wide and covers both the casino and sportsbook sections, since both run on the same account.

A temporary break works differently. Instead of a fixed set of durations, it is arranged on request through support, so the length of the pause is agreed directly with our team rather than chosen from a preset menu on the account page.

Checking your own play

We also publish a 13-question self-assessment checklist on the responsible gaming page, which players can use to reflect on their own gambling habits before deciding whether a break or self-exclusion is the right step.

How self-exclusion and breaks affect your account

Once self-exclusion is confirmed, the 24-hour closure window means access to both casino games and sports betting ends quickly rather than after a drawn-out review. There is no stated option to shorten or reverse this window once the email request has been sent, so it is worth being certain before writing in.

A temporary break, by contrast, is a conversation with support rather than an automatic switch, which means the account can be paused for a period that suits the player's own situation rather than a fixed system default. Neither tool changes any pending withdrawal or balance rules that already apply to the account.

Outside of these two tools, we point players toward independent support: GamCare, Gamblers Anonymous and Gambling Therapy are named as help organisations, and Net Nanny is the parental control software we recommend for shared or family devices.

Steps to set a limit on your play

These are the practical ways to act on the tools described above, from a quick self-check to a full account closure.

• Take the 13-question self-assessment on the responsible gaming page to review your own habits.
• Email our support team to request self-exclusion; the account closes within 24 hours.
• Contact support directly to arrange a temporary break instead of a full closure.
• Contact GamCare, Gamblers Anonymous or Gambling Therapy for independent support.
• Install Net Nanny on shared devices if parental control is needed.
• Use closing an account if you prefer a permanent end rather than a pause, noting it requires a zero balance and no pending withdrawals.
• Check everything we offer in one overview for how these tools sit alongside bonuses, payments and games.